Seniors Published: January 1, 2020 Isolated Together: Qualitative Needs Assessment of Community-Based Organizations Serving Older Adults A Volunteer-Based Telehealth Program for Isolated Older Adults during COVID-19 Isolated Together: Delving into the Qualitative Needs Assessment of Organizations Serving Older Adults – A Volunteer Perspective. Discover More. Download Document Documents Isolated Together: Qualitative Needs Assessment of Community-Based Organizations Serving Older Adults A Volunteer-Based Telehealth Program for Isolated Older Adults during COVID-19 Presentation of Research preliminary results. The objectives:To evaluate the effectiveness of the program “Telehealth Intervention Program for Older Adults“(TIP-OA) TIP-OA service began in April 2020 at the Jewish General Hospital-McGill University, providing weekly, confidential, FREE, friendly phone calls to older adults in Montreal.