“Building Together” Webinar – February 24, 2021


9:00 a.m. Welcome co-masters of Ceremony
Jennifer Johnson, Executive Director, CHSSN
Iannick Martin, Coordonnateur, Secrétariat à l’accès aux services en langue anglaise et aux communautés ethnoculturelles, Ministère de la Santé et des Services sociaux
9:10 a.m. Opening Remarks from Christian Dubé, Minister of Health and Social Services  
9:20 a.m. Opening Remarks from Christopher Skeete, Member for Sainte-Rose and Parliamentary Assistant to the Premier for Relations with English-Speaking Quebecers  
9:25 a.m. Evolution of psychosocial impacts during the 2nd wave of the COVID-19 pandemic – A Quebec survey
Dr. Mélissa Généreux, Medical Advisor, Estrie Public Health Department / INSPQ, Associate Professor, Université de Sherbrooke
9:55 a.m. CHSSN Survey on Access to English-language Health and Social Services: Highlights from the new Time Series Report: 2005-2019
Joanne Pocock, Consultant, CHSSN
James Carter, Senior Program and Policy Advisor, CHSSN
10:25 a.m. Language Access in Healthcare for the Official Language Minority in Western Canada
Danielle de Moissac, Professor, Faculty of Science, Université de Saint-Boniface
10:55 a.m. Break  
11:10 a.m. Patient Navigator Project Evaluation
Vanessa Anastasopoulos, Evaluation & Applied Research Consultant, VANASTAS
11:40 a.m. Overcoming Language Barriers in Health and Social Services
Nancy Bilodeau, Corporate Affairs Advisor, Human Resources, Communications, and Legal Affairs Directorate, CISSS de la Côte-Nord
11:50 a.m. Adapting Client Services During the Pandemic: The Example of Co-operation Between Jeffery Hale – Saint Brigid’s and Its Partners
Anne Duchesne, Planning, Programming, and Research Officer, English Language Services, CIUSSS de la Capitale-Nationale
12:10 p.m. Closing words from Nathalie Valdés, Manager, Official Language Community Development Bureau, Health Canada  
12:15 p.m. Closing remarks Co-Master of Ceremony  
12:25 p.m. END  

Presenter bios

Vanessa Anastasopoulos, Ph. D., ÉQ/CE
Evaluation & Applied Research Consultant

Dr. Vanessa Anastasopoulos is a Credentialed Evaluator with 20 years of experience in evaluation and applied social research. She holds a doctoral degree in Applied Social Psychology from the University of Guelph (2005). Vanessa has conducted dozens of evaluation projects in a wide variety of domains, including health and social services, science and technology, education, and employment. Her evaluations often focus on programs geared toward addressing the needs of vulnerable and marginalized groups, such as older adults, youth, women, immigrants, official language minorities and disadvantaged communities. As an evaluation specialist, Vanessa has led numerous evaluation and performance measurement projects for academic institutions and not-for-profit organizations operating in Montreal, in the province of Quebec, and across Canada. She has also worked extensively with Canadian federal government departments, guiding strategies for performance measurement and evaluating programs at the national level. Vanessa is known for her collaborative leadership style, her responsiveness to diversity, and her utilization-focused approach to evaluation.

Nancy Bilodeau
CISSS de la Côte-Nord
Corporate Affairs Advisor, Human Resources, Communications, and Legal Affairs Directorate

Nancy has been an employee of Côte-Nord’s health and social services network since 2004. She worked at the Agence de la Santé et des Services Sociaux de la Côte-Nord for 11 years and at the Côte-Nord CISSS for five years. She currently holds the position of corporate affairs advisor. Her responsibilities notably include elections, permits, symposiums, recognition activities, distribution of MSSS documents, the directory of health and social service resources, promotional articles, and English-language services. For many years, she has also been involved in the government’s Entraide Campaign as CISSS’s regional coordinator.

She has coordinated the development of two access programs. She is proud of contributing to the improvement of English-language services in Côte-Nord, including hiring a regional interpreter and two translators as well as establishing a list of bilingual employees available to support their colleagues. She is especially grateful for the exceptional collaboration between the CISSS, the regional committee, and the region’s anglophone community organizations.

James Carter
Senior Program and Policy Advisor

James Carter is the Program and Policy Advisor at the CHSSN. He has been with the organization since its founding in 2000. His main role is to support the CHSSN staff team in program design and implementation. He also provides advice on the management of CHSSN’s program relationships with the Quebec and federal governments.

Danielle de Moissac
Faculty of Science, Université de Saint-Boniface

Danielle de Moissac is full professor at the Faculty of science at l’Université de Saint-Boniface in Manitoba and Research Coordinator for the Consortium national de formation en santé in this postsecondary institution. Her research focuses on the health of francophones and their access to healthcare and social services in French when living in a linguistic minority context.

Anne Duchesne
CIUSSS de la Capitale-Nationale
Planning, Programming, and Research Officer, English Language Services

Anne is an employee of Jeffery Hale – Saint Brigid’s since 2008. She has since gotten to know the local English-speaking community first-hand, particularly in terms of its CLSC-type health and social service needs. Working as a homecare social worker for the Jeffery Hale Community Services, she quickly became the team leader of the Homecare Services.
Because of her intellectual curiosity and her relational strengths, she now works as a Planning, Programs and Research Officer, serving the English-speaking community of the Quebec region for JHSB CIUSSS de la Capitale-Nationale. In this capacity, she actively collaborates with many partners, in both the public and community sectors, to coordinate, consolidate and develop programs and initiatives that better serve the health and well-being of the local English-speaking population. Since 2019, she is also a member of Eastern Quebec Learning Centre as chair board.

Dr. Mélissa Généreux, PH, D.
Estrie Public Health Department / INSPQ
Medical Advisor
Faculty of Medicine and Health Sciences at the Université de Sherbrooke
Associate Professor

Mélissa Généreux holds a doctorate in medicine, a master’s degree in public health and a specialization in community medicine from the University of Montreal. After having been appointed as Director of Public Health for six years in the Estrie region, she now acts as a medical adviser both at the regional and provincial level in Quebec. She has developed an expertise in the field of disaster management and psychosocial recovery through her strong involvement during the Lac-Mégantic rail tragedy in 2013 that destroyed a large part of the downtown area, both as a researcher and as a decision-maker, as well as through her support brought to public health authorities as a consultant during the 2016 Fort McMurray fires in Alberta and the 2017 and 2019 spring floods in Quebec. She has developed a strong international network and has contributed to several knowledge creation and transition activities in the field of disaster risk reduction. She is currently leading an international study on the psychological and behavioral response to the COVID-19 pandemic.
PPP – received

Joanne Pocock, PhD

Dr. Joanne Pocock is a sociologist with expertise in policy analysis, evaluation and multi-method research techniques who has devoted much of her academic and research career to the study of Quebec’s English-speaking minority communities. Her efforts have contributed to a body of knowledge supporting organizations serving the interests of minority language communities in various sectors and at national, provincial and regional levels. As a research consultant, Dr. Pocock supports CHSSN by studying the socio-demographic characteristics of English-speaking Quebec as well as health and social service access as a key social determinant of health and well-being.