Patient Navigator Project- Evaluation Report

The Patient Navigator (PN) project was launched by the Quebec Community Health and Social Services Foundation (QCHF) in April 2018 in response to the needs of English‐speaking patients in Eastern Quebec (including Gaspésie, Magdalen Islands, the Lower North Shore, the North Shore, and Bas‐St‐Laurent) who must travel to Quebec City for specialized health care services. With assistance from the Community Health and Social Services Network (CHSSN), local networking partnership initiatives, and federal government funding, QCHF provides English‐speaking patients and their caregivers with personal support from a bilingual PN who helps them navigate the challenges of receiving health care away from home in Quebec City, where French is the predominant language of communication. The types of patient‐focused support provided by the PN are extensive. They include, for example, helping patients
find their way around Quebec City and find lodging, linking patients with existing services, making sure communications in English are established with health care providers, providing practical and emotional support, and advocating for patient rights. Since the project’s inception, the PN has drawn upon the support of six local community organizations to provided services to over 180 patients, representing over 300 interventions.