About the Patient Navigator

The Patient Navigator is a position that was created in 2018 through the work of the CHSSN (Community Health and Social Services Network), the QCHF (Quebec Community Health and Social Services Foundation)  and the local Networking Partnership Initiatives (NPI) of Eastern Quebec (Gaspésie-Îles-de-la-Madeleine, Bas-St-Laurent, Côte-Nord), to support English-speaking patients.

Patients from these regions must often travel to Quebec City for some specialized medical services that are unavailable in their areas. The Patient Navigator is a person who provides individual support for navigating the challenges of receiving health care away from home. For patients and their loved ones, this can be helpful as they undergo medical tests or treatments, as they try to find their way around the city, as they communicate with health personnel, and as they deal with decisions and emotions.

The Patient Navigator links patient to existing services, as needed, facilitating access to care for patients and communications with health care staff, and works directly with different partners of the Quebec City health system. Always having an open ear, friendly suggestions, and with a mandate to advocate for patient rights, the Patient Navigator also provides a lay of the city’s unique physical and cultural landscapes. 

Patient Navigator Service in Quebec City

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Meet Our Patient Navigator

Steve Guimond was born in Chicoutimi, Québec, and has spent all but two years of his life living in the province. Born from parents whose lineage was split equally between French and English-speaking ancestry, Steve and his family arrived in Quebec City in 2014 from Montreal, after his wife was hired for a professorship at Université de Laval.

Father of two children, Steve is blessed with patience, maturity and an open ear, all the while not afraid to speak up for himself or for others.

Are you looking for support in English to navigate the health system?

The Patient Navigator can accompany you while you are in Quebec City.

Patient Navigator

CHSSN NetLink Newsletter Feature

Learn more about the incredible work and impact of our Patient Navigator, Steve Guimond, in Volume 40 of the CHSSN Netlink Newsletter!

Read the full feature in the Spring 2024 edition pages 1-2.

Patient Navigator

Featured in Media

  • CBC News

    CBC News – Rachel Watts · 

    ‘Steve is the guy to call’: Anglo patients in Quebec City rely on 1 man to help navigate health system

    CBC News has published an article featuring our very own Steve Guimond, patient navigator!

     

  • CBC RADIO

    Quebec AM with Julia Caron – Jan. 2, 2025: Anglo patients in Quebec City rely on this man to help them navigate health system.

    CBC Radio segment featuring our dedicated Patient Navigator, Steve Guimond, offers a peek into his day-to-day.

  • The Gaspé Spec

    The Gaspé Spec – Cynthia Dow· August 28, 2024

Donation

To support the Patient Navigator Program, you can make a donation to the Quebec Community Health and Social Services Foundation (QCHF). Your contribution helps strengthen essential services and support those in need. Thank you for your support.