CHSSN Exchange Conference 2013

  • Adaptation of Health and Social Services Initiative
  • Enhancing Knowledge Initiative
  • Networking and Partnership Initiative

As the three programs that CHSSN has sponsored with Health Canada funding are coming to an end of a funding cycle, the CHSSN is once again bringing all of its partners together to review and discuss the results and lessons learned from these programs.

The event has three primary objectives:

To review the implementation of health projects aimed at English-speaking individuals and communities in Quebec;
To share facilitating factors and obstacles encountered during the implementation of projects;
To identify best practices.

This will be a key opportunity to develop new ideas around improving access to health and social services for English-speaking communities and individuals across the province. This will also be an excellent opportunity to develop a deeper understanding of the issues facing many communities and how those issues have been addressed through creative programing and adaptation of services.


  • Day 1

    Welcome by Master of Ceremonies
    Ronald McNeil, Directeur, Secretary of the Provincial Committee for the Delivery of Health and Social Services in the English Language

    Opening Remarks:

    Ron Creary, President, CHSSN
    Pierre Lafleur, directeur général adjoint à la coordination et aux ententes de gestion, Ministère de la santé et des services sociaux
    Roger Farley, Acting Director General, Programs Directorate, Health Canada
    Quebec's English-speaking Community Networks and Their Partners in Public Health and Social Services
    Joanne Pocock, Ph.D, CHSSN Consultant
    Presentations of the Adaptation and Community Projects North Shore
    Adapting Health and Social Services into English: Strategy Developed by CSSS de Sept-Îles Charlotte Audet, Manager of Quality, Public Health, Communication and Professional Services Assistant Jody Lessard, Executive Director, NSCA
    Quebec: Jeffrey Hale-Saint Brigid's Bilingual Access Program: Evolution and Challenges
    Lise Côté, Regional Department of Public Health Samuel Legault-Mercier, Regional Department of Public Health Jean-Marc Tanguay, Jeffery Hale - Saint Brigid's Brigitte Paquette, Jeffery Hale - Saint Brigid's
    Gaspésie: Joining Hands for Healthy Communities: Wellness Centre Development in the Gaspé
    Cathy Brown, Executive Director, CASA
    Charles Guérette, Director of multidisciplinary services, Public Health, Mental Health, Family, Children and Youth, CSSS de la Baie-des-Chaleurs
    Îles-de-la-Madeleine: The Serenity Residence: Where the Joy of Life Continues
    Helena Burke, Executive Director, CAMI Marie Gibeault, Director General, CSSS des Îles-de-la-Madeleine
    Estrie: Adapting Information to Encourage Patient Participation in Care
    Jean-Guillaume Marquis, Planning, Programming, and Research Officer, Direction de la qualité, de la planification, de l'évaluation et de la performance, CHUS
    Montérégie: Liaison Agents for English Services in Montérégie - Pilot Project
    Christelle Bogosta, Liaison Agent, CSSS de la Haute-Yamaska & La Pommeraie Michèle Domingue, Planning, Programming, and Research Officer DOSOR Secteur Services sociaux et réadaptation, ASSS de la Montérégie
    Laurentians: "Les Bons Coups" A Positive Networking Model in the Laurentians
    Jean-Phillippe Vézina, Agence de la santé et des services sociaux des Laurentides

    Lucie Lalande, CSSS Pays-d'en-Haut

    Kelly Donaldson, Pays-d'en-Haut Committee

    Alain Paquette, CSSS des Sommets

    Kim Nymark, 4 Korners

    Rola Helou, Executive Director, 4 Korners

    Jaqueline Lepoisdevin, CSSS Deux Montagne

    Martine Ayotte, CSSS d'Argenteuil

    Tim Foreman, CLC Argenteuil and LESAN Argenteuil
    The Société Santé en français and Its Networks : An Experience to Share
    Dr. Aurel Schofield, Président Société Santé en français
    How Does Community Development Apply to Minority Communities Some Lessons from a Project with English Speakers in Quebec
    Mary Richardson, Ph.D, Anthropologist, INSPQ
  • Day 2

    Welcoming Remarks
    Normand Trempe, Project Manager, INSPQ
    Health Portrait of the Quebec Anglophone Minority, and Investigation of Retrospective and Future Trends
    Michèle Boileau-Falardeau, Research Officer, INSPQ

    Ernest Lo, Statistician, INSPQ View Preliminary Results Presentation
    An Overview of What We Have Learned about the Health of English- Speaking Individuals in Quebec
    Normand Trempe, Project Manager, INSPQ
    Linguistic Access to Health Services for Minority Communities: The American and Canadian Experience
    Suzanne Tremblay, President and main consultant, Sultrem Gestion Conseil

    Ghislaine Prata, Consultant, Health and Social Services
    Linguistic Adaptation of Care and Health Services: Issues and Strategies
    Anne-Marie Ouimet, Research Officer, INSPQ
    Quality Nursing Care and the Language Question in Quebec: Challenges and Opportunities
    Bilkis Vissandjee, Ph.D., University of Montréal et CRF du CSSS de la Montagne
    A National Reference Framework for Interpreting: Objectives, Issues, and Areas for Consideration
    Alex Battaglini, Assistant at the University Mission, Inter Actions - Centre de Recherche et de partage des savoirs, CSSS de Bordeaux-Cartierville-Saint- Laurent , Research Officer, INSPQ